\nWe\n like to think that we give pretty great service here at Copy Express. \nOur focus of being a \u2018business partner\u2019 to you and not just treating you\n as another job means that we try and do that bit more to make your \nexperience with us as good as it can be. That being said we are only \nhuman, things can go wrong and we can make mistakes. We do everything we\n can to avoid this but there are few things you can do too that help \nensure that you will get the best from us.<\/p>\n\n\n\n
<\/p>\n\n\n\n
Normally\n we operate on a first in first out process, so the newest jobs get \nadded to the bottom of the production list. However, we will move job to\n the top if it\u2019s required sooner. This is why the while you wait\/same \nday printing costs more than the two business day printing, because you \nwant it now then other jobs have to be put off to do it. So let us know \nand we can confirm with you if there are any rush charges that will have\n to be applied. <\/p>\n\n\n\n
<\/p>\n\n\n\n
If\n you need job done as soon as possible then call us to confirm that we \ncan do it for you. Sometimes we are already fully booked with work, or \nwe may not be capable to meet your requirements due to practical \nreasons, such as it needing to be sent to a production partner. Talking \nto us on the phone gives us the chance to see what we can do to meet \nyour needs, even if it\u2019s something like spitting the work so you have \nenough to tide you over for now while the rest of the work is done at a \nnormal production pace.<\/p>\n\n\n\n
<\/p>\n\n\n\n
We\u2019re\n human and mistakes can happen. Maybe an email got deleted in error, or \nended up in the spam folder. Perhaps we did craft a response and not yet\n sent because we got interrupted or we are waiting on information from a\n production partner. Sometimes we just get so busy that we\u2019ve not got to\n it yet as we deal with all the work that is coming in. We try our \nhardest to not do this but it can happen, so if you are wondering about \nyour email\/job please do phone us and we will update you there and then.<\/p>\n\n\n\n
<\/p>\n\n\n\n
This\n is the biggest issue we have dealing with clients work. You might know \nexactly what a document or flyer should look like, we don\u2019t. Spell it \nout exactly in a email or to us in person when we take the order. If we \naren\u2019t sure, we will be contacting you to get those details which will \ndelay the job till we get confirmation of what we need to know. What \ninformation is needed changes from job type to job type but for a flyer \nwe will need to know: finished size, single or double sided print, \ncolour or black only printing, type of paper to be used, and the \nquantity needed. This goes double if you ask us to quote a price by \nphone or in person, as we get several such requests a day so it\u2019s \nimpossible for us to remember such information<\/p>\n\n\n\n
<\/p>\n\n\n\n
When\n you ask us for a estimate on a job, it\u2019s always to your advantage to \nsupply us the file we have to work with. This lets us check there are no\n issues with a file, even printing a test sheet to make sure that \nprinter understands what it is given. If there are problems then we can \nlet you know right away before we start printing giving you a chance to \nfix it and make it \u2018print ready\u2019. Alternatively we can also it fix it \nfor you and you can verify it\u2019s correct before production begins. Once \nyou confirm the order that\u2019s it, if there are any problems that\u2019s your \nliability not ours.<\/p>\n\n\n\n
<\/p>\n\n\n\n
Once\n in a while there are going to be files that look fine on a screen but \nwhen printed break in various interesting ways. Colours might look \nslightly different on the paper, text that looks fine on a screen \nbecomes unreadable in real life, artwork becomes grainy in the higher \nresolution of the print, etc. Unless we are outsourcing the printing \nwith our high volume partner, we can generally print you a sample of the\n document for you to check. Even when we do outsource we can print a \n\u2018content check\u2019 version of the document that lets you make sure that\u2019s \ncorrect even if the finish may be different.<\/p>\n\n\n\n
<\/p>\n\n\n\n
If\n we are converting\/editing existing files or creating new material for \nyou, then we always send electronic proofs for your approval. This is to\n make sure no conversion errors or mistakes have slipped in. The job is \nthen put on hold until you approve it, so the sooner the you approve it \nthe sooner it\u2019s added to the production stack. The same rule applies to \nany physical samples too.<\/p>\n\n\n\n
<\/p>\n\n\n\n
Copy\n Express is focused on being a small volume fast turn around print \nservice. This is why we can do things like business cards next business \nday as standard, and do a thousand flyers in a couple of hours. That \nbeing said, printing is a very physical process and that means things \ncan go wrong quite unexpectedly. Equipment can break down, supplies may \nnot be delivered on time, work sent to a production partner may have \ndelays. While we will do our best to minimise such problems, we can\u2019t \nalways prevent them. So whenever possible give yourself safety margins \nto allow for things going wrong. We will also work with you in such \ncases to come up with a quick fix if it does become a problem.<\/p>\n\n\n\n
<\/p>\n\n\n\n
We\n operate on a strictly Monday to Friday opening hours and will be closed\n public holidays. So when we say two business days on a job and you \nconfirm it on a Friday, then the first business day for production might\n be the follow Monday. We also apply a 2pm cut off point for work coming\n in so if you place\/confirm an order after that time, it\u2019s officially \nnot started to the following day. Shipping is also effected by the cut \noff as most orders leave our business at 4pm that day so the shipping \ntime is counted from 9am the following business day.<\/p>\n\n\n\n
<\/p>\n\n\n\n
By\n default we will always contact you by email as this gives us a time and\n date stamp of when we communicated with you. We will always try to give\n you an eta of when the work will be finished when you place the order \nso if you\u2019ve not heard from us by then, call us. We also use email to \nensure you get important information without confusion, like the price \nor tracking number of a delivery. Often if there is a question about a \njob, or you want to be notified by phone instead, we will leave you a \ndetailed voicemail message if you don\u2019t pick up. So check that first \nbefore you phone us to ask us if we called you.<\/p>\n\n\n\n
Remembering\n theses points will help make the process of printing with Copy Express \nas quick and painless as possible. If you have any question about a job,\n want to make a general enquiry, or just want to pick our brains on \nsomething please do email or phone us and we will be happy to help.<\/em><\/p>\n ","protected":false},"excerpt":{"rendered":" We like to think that we give pretty great service here at Copy Express. Our focus of being a \u2018business partner\u2019 to you and not just treating you as another job means that we try and do that bit more to make your experience with us as good as it can be. That being said … Continue reading “Things you need to do to ensure to get the best from Copy Express”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":13,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[33],"tags":[],"_links":{"self":[{"href":"https:\/\/www.copyexpress.co.nz\/blog\/wp-json\/wp\/v2\/posts\/727"}],"collection":[{"href":"https:\/\/www.copyexpress.co.nz\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.copyexpress.co.nz\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.copyexpress.co.nz\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.copyexpress.co.nz\/blog\/wp-json\/wp\/v2\/comments?post=727"}],"version-history":[{"count":2,"href":"https:\/\/www.copyexpress.co.nz\/blog\/wp-json\/wp\/v2\/posts\/727\/revisions"}],"predecessor-version":[{"id":936,"href":"https:\/\/www.copyexpress.co.nz\/blog\/wp-json\/wp\/v2\/posts\/727\/revisions\/936"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.copyexpress.co.nz\/blog\/wp-json\/wp\/v2\/media\/13"}],"wp:attachment":[{"href":"https:\/\/www.copyexpress.co.nz\/blog\/wp-json\/wp\/v2\/media?parent=727"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.copyexpress.co.nz\/blog\/wp-json\/wp\/v2\/categories?post=727"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.copyexpress.co.nz\/blog\/wp-json\/wp\/v2\/tags?post=727"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}