\nYou\u2019re\n a busy person. You need to be out there working every hour of the day \nto get money coming in to keep your business running. The last thing you\n want to do is take time out of your day to pick up some business cards.\n It could also be the case that you work the normal 9 to 5 so can\u2019t come\n in to Copy Express while it\u2019s open. You might not even live in the \nsame city, so travelling to Petone, Lower Hutt might be too long of a \ntrip to get your manuals. So that\u2019s why we offer shipping directly to \nyou. You might be wondering how we work out the prices when we ship that\n box of business cards the same charge as a dozen 100 page manuals, so \nthis article will answer that burning question<\/p>\n\n\n\n
Unless\n we are sending a sample, everything gets shipped by couriers. We use \nthem for both the speed of shipping and that we get codes allowing us \n(and you) to track your order throughout the shipping process. Couriers \nalso provide insurance should something go arry and your order gets \nlost. (It very rarely happens, but it\u2019s worth the cover when it\u2019s your \nhard earned money we are talking about.)<\/p>\n\n\n\n
<\/p>\n\n\n\n
All\n courier companies have delivery zones which define the cost and time \nframe relative to the nearest depo that does the collection of the \npackage. Copy Express is based in Petone , Lower Hutt, so everything is \ncalculated from the Naronga Gorge. If the package only has to be sorted \nin one depo before it\u2019s delivered then it\u2019s a Local delivery. If it has \nto go to another depo within a couple of hours drive, then it becomes \nRegional. Traveling further than a couple of hours makes it Within \nIsland. If it has to cross the Cooks Straight, then it\u2019s Inter Island \nwhich is the most expensive. The rule of thumb is the further the \npackage has to travel, the small the weight limit is, the longer it \ntakes, and the more expensive it is. Also if the courier has to travel \noutside the urban area (that boundary distance changes from community to\n community) that will add a Rural Delivery charge to cover the extra \nfuel and time used to deliver the item. If you are interested to know \nthe zone you live in and what it would cost to ship to you, just give \nCopy Express a call or email and we will be happy to confirm it.<\/p>\n\n\n\n
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Like\n it or not, printing is heavy. That pack of copy paper you take home to \nrun on your printer, weighs 2.5kgs before you print on it. As such we \nprinting companies tend to hit the shipping weight limits long before we\n hit their volume limits. As such we calculate the shipping costs based\n on the weight being shipped to that zone. If the weight is greater than\n the zone limit, it gets split in to as many packages as needed with a \nshipping charge for each one. As a general rule of thumb limits are for\n Copy Express<\/p>\n\n\n\n
The\n pack of paper is also a good rule of thumb for package size. The \nlargest standard box we ship in is roughly the size of two boxes of copy\n paper side by side and filled with paper weighs about 25kgs. For items \nshipped in postal \u2018tubes\u2019, like posters, as long as the tube is under a \nmetre long then it can be generally covered under the normal shipping \nrates<\/p>\n\n\n\n
<\/p>\n\n\n\n
By\n default, unless you give us instructions otherwise, the couriers will \nalways require someone to sign for any package being delivered. This \nreduces the risk of theft, as once it leaves their hands, they handing \nover the responsibility for it to the signer. If you do want it left \nunattended, it\u2019s at your own risk so make sure you spell out where it\u2019s \nto be left in detail. Also remember sometimes it\u2019s easier for both you \nand the courier to deliver it where you work instead of home as there \nwill someone to sign for it.<\/p>\n\n\n\n
<\/p>\n\n\n\n
Why\n can it take a more than a day to go from Petone to Island Bay even \nthough it\u2019s less than an hour\u2019s drive between the two drive between the \ntwo?
Every \ncourier has a fixed area of the map they service, so the two areas \nlisted above will require two drivers handling the job. Even if the \npickup and drop off is in the same area, the courier has to take it back\n to the depo to be sorted so it goes to the right destination. So any \ndelivery will be collected one cycle, processed the next, and delivered \nthe third.<\/p>\n\n\n\n
Why do you always send by courier. Wouldn\u2019t sending by post be cheaper?
Yes\n it would be but then it\u2019s a longer delivery time frame, more \nimportantly it can\u2019t be tracked, and there is a very low insurance limit\n on the item being shipped. By the time you add on the additional \ncharges for the same tracking, insurance, and faster shipping times, the\n price is comparable.<\/p>\n\n\n\n
What happens if you say you\u2019ve shipped it but it\u2019s not arrived when you\u2019ve said?
Once\n it leaves our store, it\u2019s out of hands so we have no control over what \nhappens. That\u2019s why we send you the tracking number. It might be there \nis an event(s) blocking the flow of goods, like fog closing airports or \nsnow closing the Desert Road. All courier companies will put \nnotifications on their websites if there are shipping issues, and you \ncan use their online forms to get an update on your package using your \ntracking code. It could also be a case that there was no one to receive \nit, or the address was incorrect or confusing for the driver. Make sure \nyou have the correct details, with guides to find the location if it\u2019s \nnot on the street frontage, and that if no one can receive it where the \ndriver should place it.<\/p>\n\n\n\n
What happens if I get my printing but it\u2019s damaged?
We\n make sure that all goods are wrapped or boxed and weather resistant. If\n you get something that shows damage on the packaging, take photos \nbefore you open it and then more photos of the goods. Send us copies of\n these photos and we will lodge a insurance claim with the couriers and \nthen get replacements produced and shipped to you as soon as we can. If \nyou want your printing to be left somewhere without signing and there is\n damage, then that\u2019s harder to claim. Couriers work with a \u2018chain of \ncustody\u2019, that someone is always in charge of the package. Leaving it \nunsigned means the chain is broken and things can happen without anyone\n being aware of it, making damage by the couriers harder to prove; so \nalways get to be delivered somewhere it can be signed for if you can.<\/p>\n\n\n\n
Why can\u2019t you ship to a post office box?
It\n has to do with the chain of custody again. Couriers prefer to hand the \ngoods over to a person at the destination who can sign for it. Also most\n of what we ship wouldn\u2019t fit in to your standard post box anyway. <\/p>\n\n\n\n
I need it next business day guaranteed, can you do that?
We\n can ship goods by Overnight Courier bags but we don\u2019t use them as \nstandard. You do have to pay more for the privilege for it to be rushed \nand the volume limits are a lot smaller than normal courier sizes. Also \nif you live within the regional zone for Copy Express, which reaches out\n from Wanganui to Dannevirke then you\u2019ll still get your order next \nbusiness day under the normal freight rates.<\/p>\n\n\n\n
That\u2019s\n a quick rundown of our shipment system. If you have questions about how\n we can ship items to you or you have special requirements, then don\u2019t \nhesitate to contact us.<\/em><\/p>\n ","protected":false},"excerpt":{"rendered":" You\u2019re a busy person. You need to be out there working every hour of the day to get money coming in to keep your business running. The last thing you want to do is take time out of your day to pick up some business cards. It could also be the case that you work … Continue reading “Couriers, Weights, Zones, and You”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":616,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[89],"tags":[90],"_links":{"self":[{"href":"https:\/\/www.copyexpress.co.nz\/blog\/wp-json\/wp\/v2\/posts\/615"}],"collection":[{"href":"https:\/\/www.copyexpress.co.nz\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.copyexpress.co.nz\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.copyexpress.co.nz\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.copyexpress.co.nz\/blog\/wp-json\/wp\/v2\/comments?post=615"}],"version-history":[{"count":2,"href":"https:\/\/www.copyexpress.co.nz\/blog\/wp-json\/wp\/v2\/posts\/615\/revisions"}],"predecessor-version":[{"id":933,"href":"https:\/\/www.copyexpress.co.nz\/blog\/wp-json\/wp\/v2\/posts\/615\/revisions\/933"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.copyexpress.co.nz\/blog\/wp-json\/wp\/v2\/media\/616"}],"wp:attachment":[{"href":"https:\/\/www.copyexpress.co.nz\/blog\/wp-json\/wp\/v2\/media?parent=615"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.copyexpress.co.nz\/blog\/wp-json\/wp\/v2\/categories?post=615"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.copyexpress.co.nz\/blog\/wp-json\/wp\/v2\/tags?post=615"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}